Contact Support

Contact support at support@thepullclub.com for account access, pack delivery, collection, creator, QR, content, or technical issues.

For billing-specific questions, use billing@thepullclub.com. For DMCA copyright notices, use copyright@thepullclub.com. For other content complaints, consent concerns, takedown requests, or prohibited-content reports, use complaints@thepullclub.com.

Include the email address on the account and do not send passwords or full payment-card numbers.

The Pull Club LLC is the site operator. Additional business contact details may be added here as processor or launch requirements are finalized.

For The Pull Club account, pack, collection, creator, or content questions, contact The Pull Club support.

If a hosted payment processor processes a payment, users may also use that processor's billing support tools for charge identification, processor receipts, refund requests, and payment-card support.

The Pull Club can inspect pack delivery and account records, but the hosted processor may handle payment-card billing lookup, processor receipts, refunds, and charge support for processor transactions.

For purchase issues, include account email, creator name, set name, purchase date, bundle type, packs expected, tax/total charged, and any processor receipt or transaction ID.

For collection or pack opening issues, include the set name, approximate time, device/browser, and what happened on screen.

For missing image or QR issues, include the QR link, set name, screenshot, and whether the set looked draft, expired, or unavailable.

Creators can request help with creator profile setup, set creation, QR links, image uploads, sale windows, and payment account routing.

Creator and recruiter payouts are subject to the payout terms in the Terms of Use, including the $100.00 net payable minimum, applicable holds, refunds, chargebacks, and processor or compliance review.

Do not share account passwords with support. If collaborator tools are added later, use those tools instead of sharing direct login information.

Report creator content that appears unauthorized, misleading, infringing, unlawful, age-restricted without proper controls, or against payment processor rules.

Include the creator name, set name, card name if available, screenshots, and a short explanation of the concern.

For DMCA copyright notices, use copyright@thepullclub.com. For other content complaints, takedown requests, consent concerns, or reports involving illegal or non-consensual content, use the Complaints & Content Removal page linked in the footer. The Pull Club generally aims to review and resolve standard content complaints within five business days, while priority safety complaints may be escalated immediately.

Contact support before opening a payment dispute so we can check delivery, processor records, and account status.

Payment disputes may temporarily affect pack access, account access, or creator payout review while the processor investigates.