Complaints & Content Removal

Email complaints@thepullclub.com or support@thepullclub.com to report creator content, profile images, set names, card images, QR links, or other material that may violate these rules. Copyright takedown notices should be sent to copyright@thepullclub.com.

Include the creator name, set name, card name if known, the page or QR link, screenshots, your contact email, and a clear explanation of the issue.

The Pull Club may request additional information needed to identify the content, verify rights or consent concerns, and respond to processor or card-brand compliance requests.

DMCA copyright notices should be sent to the designated agent for The Pull Club.

Designated Agent: Kyle St John, The Pull Club LLC, 1530 Westwood Ave, Alliance, OH 44601. Phone: 3304011757. Email: copyright@thepullclub.com.

U.S. Copyright Office DMCA Designated Agent registration number: DMCA-1075252.

Copyright owners may send a takedown notice for material they believe infringes their copyright to copyright@thepullclub.com.

A DMCA notice should include the copyright owner's physical or electronic signature, identification of the copyrighted work, identification and location of the allegedly infringing material, contact information for the complaining party, a good-faith statement that the use is not authorized, a statement that the notice is accurate, and a statement under penalty of perjury that the complaining party is authorized to act for the copyright owner.

The Pull Club may remove or disable access to material identified in a valid DMCA notice and may notify the creator or user who uploaded the material.

A creator or user who believes content was removed or disabled by mistake may send a DMCA counter-notice.

A counter-notice should include the user's physical or electronic signature, identification of the removed material and where it appeared, a statement under penalty of perjury that the material was removed or disabled by mistake or misidentification, the user's name, address, and telephone number, and consent to the jurisdiction and service-of-process requirements described in 17 U.S.C. 512(g).

The Pull Club may forward a valid counter-notice to the original complainant and may restore the material when allowed by law unless the complainant files an action seeking a court order.

The Pull Club may suspend or terminate accounts, creator access, set publishing, sales, or payouts for repeat copyright infringement, repeated rights complaints, or abuse of complaint and counter-notice processes.

False or abusive copyright notices or counter-notices may lead to account action and may carry legal consequences.

You may report content that appears illegal, non-consensual, exploitative, infringing, unauthorized, privacy-invasive, deceptive, age-restricted without proper controls, or prohibited by payment processor or card brand rules.

Prohibited content includes, without limitation, minors or underage content, child sexual abuse material, forced or illegal activity, trafficking, incest, bestiality, animals in sexual contexts, violence, choking, non-consensual activity, celebrity or public-figure impersonation, and content marketed to suggest those categories.

People depicted in content may request removal if they did not consent to the content, distribution, or sale, or if consent is void under applicable law.

Creators may be asked to provide identity, age, consent, rights, release, licensing, or other compliance records for the content under review.

The Pull Club may hide, disable, or remove reported cards, sets, creator shops, profile images, or account access while a complaint is reviewed.

Illegal content may be removed immediately and reported to the payment processor or appropriate authorities when required.

The Pull Club generally aims to review and resolve standard content complaints within five business days. A response should explain the action taken or the reason no action was taken.

Priority complaints involving possible illegal content, minors, non-consensual material, trafficking, or immediate safety concerns will be escalated immediately and may result in content being restricted before completing the full review.

If a person depicted in content appeals a decision, The Pull Club may require the creator to prove that proper age, identity, consent, and distribution records exist.

If the creator cannot establish consent, rights, or age/identity compliance, the content may remain removed or disabled.

If a dispute requires independent review, The Pull Club may pause the related content or sales until the dispute is resolved.

If a payment processor requires complaint, chargeback, or zero-incident reporting, The Pull Club will keep internal complaint records and submit processor reports through the required merchant portal process.

Creators must cooperate with complaint investigations and provide requested records quickly enough for The Pull Club to meet processor and card brand deadlines.